Saturday, January 24, 2009
The Obtuseness (or is it Obtusity?) of AOL
Yesterday I visited the Genius Bar at the Apple Store. The genius guy got me all straightened out, reconciling my screen names and passwords, and updating my i-tunes software.
He answered all my questions, but there was one that stumped even him. The unsolvable problem was... AOL. He said I would have to contact someone at AOL, which is easier said than done. I talked about that yesterday, so I won't go over it again. This morning I googled AOL customer service and came upon a website where problems are reported. There are comments from a long list of people, each describing the same problem I am having. Individuals who have been using AOL email for years have suddenly found themselves locked out of their accounts. They are not able to access any of their mail or contacts. They try to establish a new password and are foiled at every turn by AOL's security system. And no one can figure out how to talk to a real person at any of their phone numbers.
I have had AOL for ten years. At first, there was a monthly fee. Then they announced it was free. Now they want a credit card account number to reactivate my access. Others on the site said the same thing... accounts are being frozen and access is being denied. What is going on? I, for one, am giving up on them. I don't need this in my life.
If anyone reading this is trying to reach me on aol, I won't be able to get your message. You can find me on Gmail now.